Dod Secret Tier One Help Desk Support Sec+

Location: Philadelphia, PA
Date Posted: 06-15-2018
Temp to Hire: 6 month Contract
DOD Secret Clearance: Required
Desktop Administrator will provide Help Desk support services to users and assist in maintaining Win XP and Win 7 desktop functionality.
Educational/Experience Requirements:
Minimum of IAT Level I Certification (Microsoft desktop and CompTia Sec + certifications)
A minimum of 2 years' experience required.
Must be a US citizen with the ability to obtain a Security Clearance.
Desktop administration shall to include the following:
-Provide first-level usage support for locally developed applications deployed within customer.
-Design, plan, implement, and use database management software to add, delete, and update user information.
-Test and evaluate newly integrated software and modifications to current system and application software.
- Provide guidance to the Division's scientific and engineering community which utilize the provided networking, security, and other system services.
-Troubleshoot user problems to determine whether they are hardware, software, procedural, or communication related and routing the problem to the correct support party for resolution.

- Monitor Division-wide systems on a daily basis to find and correct problems with disk usage, hardware, and software.
- Track usage and problem history through Help Desk software.
- Install devices on the network including activating the network port, configuring the device on the network, installing standard software configurations, and updating databases with device information.
- Gather metrics for status reporting.
- Track problem reporting and resolution.


 
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