NOC Technician

Location: Fort Lee, VA
Date Posted: 11-05-2018
All qualified resumes will be responded to within 24 hours 

the candidate will be required to perform the task show below on a daily basis as required.  This position is shift work. Monitor Verizon circuits that connect DeCA HQ to all Commissaries worldwide. Troubleshoot all circuit problems and report to carriers. Troubleshoot client network connectivity issues within a Commissary Local Area Network (LAN). Troubleshoot all wired/wireless LAN equipment issues for all Commissary LAN’s. Communicate with all Commissaries for troubleshooting/updating/following up trouble tickets. Work and investigate with other groups for DeCA Wide Area Network (WAN) & Commissary LAN issues. Communicate with other third parties for the prompt resolution. Create Daily Report that includes. Open Netcom tickets. Priority 1 and 2 tickets currently open. All Remedy tickets closed within the past 24 hours. Personnel leave and Travel. Tech refresh schedule. Guard and Reserve sales schedule. Monitor DeCA WAN and LAN for all commissaries worldwide via the NetCool program. Acknowledge all NetCool alerts ranging from routine to mission critical. Investigate network outages and other NetCool alerts and troubleshoot the problems.
Contact all circuit carriers when circuit outages are confirmed. Maintain constant contact with all circuit carries for any updates on tickets we submit until the problem is resolved. Monitor circuits for 48 hours after they are restored to ensure circuit stability. Take calls and create tickets for any network connectivity issues or requests. Assign tickets to other groups when necessary. Report to upper levels when a critical issue arises to ensure they are aware of the situation. Work closely with the on-call technician during after-normal-business-hours critical issues. Configure switch ports upon request. Update and follow up with users on daily basis until the problem is resolved. Document troubleshooting methods and procedures in detail in the ticket work log.
Required: Candidate must have a 2-year degree or higher, as well as 1-2 years of experience. Candidate must have a Security+ certification, as well as a Cisco Certified Network Associate (CCNA) certification.
Desired: Candidate is desired to possess an Active Secret Security Clearance
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